According to a recent study by the National Retail Federation, members of Generation Z are disproportionately likely to initiate returns on products compared to other age groups. This trend might seem counterintuitive given the environmental implications of repeated purchases and returns. However, it appears that younger consumers are driving this behavior.
The report highlights Gen Z's shopping habits as a significant contributor to return rates. Online marketplace Rebel has shed light on this issue through its own data analysis, suggesting that younger generations may be more inclined to test products before committing to a purchase.
Rebel's head of product and technology, Taylor Hoit, noted in an interview that the environmental impact of returns is indeed a concern, but it doesn't seem to be deterring Gen Z from making purchases.
The report highlights Gen Z's shopping habits as a significant contributor to return rates. Online marketplace Rebel has shed light on this issue through its own data analysis, suggesting that younger generations may be more inclined to test products before committing to a purchase.
Rebel's head of product and technology, Taylor Hoit, noted in an interview that the environmental impact of returns is indeed a concern, but it doesn't seem to be deterring Gen Z from making purchases.