Google's Universal Commerce Protocol (UCP) is set to revolutionize online shopping by harnessing the power of AI agents. The new framework aims to create a seamless consumer experience that encourages customers to buy more. By combining the strength of Google Search with AI-driven features, UCP makes it easier for shoppers to discover and purchase products.
The introduction of three key features highlights the scope of UCP's impact on agentic shopping. First, Google's AI mode will introduce a new checkout feature, allowing users to buy eligible products from participating US retailers directly within search results. This feature is expected to expand beyond Google Pay, incorporating PayPal compatibility and additional capabilities such as product discovery and loyalty point usage.
On the merchant side, UCP enables businesses to deploy virtual sales associates β the Business Agent feature. These AI-powered entities will offer product information in a brand's voice, providing customers with a more personalized experience. The launch of this feature marks the beginning of a new era in retail, with Lowe's, Michaels, Poshmark, Reebok, and other early adopters set to benefit.
Furthermore, UCP introduces Direct Offers, which enables companies advertising on Google to present exclusive deals directly within AI Mode. This feature complements existing ads being tested by Google and will work in tandem with the AI Mode interface. The collaboration between Google, retailers, and payment processors aims to simplify online shopping by addressing tasks such as product recommendation, purchase completion, and post-purchase support.
Industry partnerships have played a significant role in shaping UCP. Co-developed with major companies like Shopify, Etsy, and Walmart, UCP has garnered endorsements from prominent players in the commerce ecosystem, including Macy's, Stripe, Visa, and more. As these partners bring their expertise to the table, the potential for agentic shopping to transform consumer behavior grows.
The introduction of three key features highlights the scope of UCP's impact on agentic shopping. First, Google's AI mode will introduce a new checkout feature, allowing users to buy eligible products from participating US retailers directly within search results. This feature is expected to expand beyond Google Pay, incorporating PayPal compatibility and additional capabilities such as product discovery and loyalty point usage.
On the merchant side, UCP enables businesses to deploy virtual sales associates β the Business Agent feature. These AI-powered entities will offer product information in a brand's voice, providing customers with a more personalized experience. The launch of this feature marks the beginning of a new era in retail, with Lowe's, Michaels, Poshmark, Reebok, and other early adopters set to benefit.
Furthermore, UCP introduces Direct Offers, which enables companies advertising on Google to present exclusive deals directly within AI Mode. This feature complements existing ads being tested by Google and will work in tandem with the AI Mode interface. The collaboration between Google, retailers, and payment processors aims to simplify online shopping by addressing tasks such as product recommendation, purchase completion, and post-purchase support.
Industry partnerships have played a significant role in shaping UCP. Co-developed with major companies like Shopify, Etsy, and Walmart, UCP has garnered endorsements from prominent players in the commerce ecosystem, including Macy's, Stripe, Visa, and more. As these partners bring their expertise to the table, the potential for agentic shopping to transform consumer behavior grows.